Cancellation & Refund Policy

At Good And Grow, we are committed to delivering the freshest, highest quality organic millets, healthy flours, seeds, and natural food products. We want you to be completely satisfied with your purchase. Please read our comprehensive policy below.

1. Order Cancellation

  • Before Dispatch: You may cancel your order within 12 hours of placing it, or before it has been dispatched from our facility, whichever is earlier.
  • To cancel an order, please email us immediately at support@goodandgrow.com or WhatsApp/Call us at +91 8770050200 with your Order ID.
  • Once cancelled, a 100% full refund will be initiated back to your original payment method.
  • Orders that have already been handed over to our courier partner cannot be cancelled in transit.

2. Return & Replacement Eligibility

  • 7-Day Return Window: You may request a return or replacement within 7 calendar days of receiving your delivery.
  • Condition of Items: Due to health, food safety, and hygiene regulations, edible food products (millets, flours, grains, seeds, poha, pasta) must be unopened, unused, in their original tamper-evident sealed packaging with all original labels and invoices intact.
  • Damaged, Defective, or Wrong Items: If you receive an item that is damaged, defective, leaking, spoiled, or differs from what you ordered, please report it to us within 48 hours of delivery with clear photographs or an unboxing video showing the packaging and the defect.
  • Non-Returnable Items: Food items where the seal has been broken or consumed cannot be returned or refunded due to hygiene standards, except in proven cases of contamination upon opening.

3. How to Initiate a Return

  1. Contact our customer support team at support@goodandgrow.com or WhatsApp +91 8770050200.
  2. Provide your Order ID, registered mobile number, and reason for return (along with photos/video if damaged).
  3. Our quality team will review your request within 24 business hours.
  4. Once approved, we will arrange a reverse courier pickup from your delivery address where service is available, or guide you on the return process.

4. Return Shipping Charges

  • Defective, Damaged, or Incorrect Items: Good And Grow covers 100% of reverse shipping and courier costs. We will replace the product at zero additional cost or issue a full refund.
  • Customer Preference Returns: If a return is requested for reasons unrelated to product defect or damage (e.g., incorrect item ordered by customer), a nominal reverse pickup fee of ₹55 may be deducted from the refund amount.

5. Refund Process & Timelines

  • Inspection: Once the returned item is received at our Indore warehouse and passes inspection for original sealed condition, your refund will be approved.
  • Refund Method: Refunds are processed back to the original payment method used during purchase (Credit/Debit Card, Net Banking, UPI, or Razorpay wallet). For Cash on Delivery (COD) orders, refunds are transferred via UPI or direct bank NEFT transfer upon obtaining your bank details.
  • Refund Timeline: The refund is initiated within 24 to 48 hours of inspection approval. It typically takes 5 to 7 business days to reflect in your bank account or card statement, depending on your bank’s processing cycle.

6. Customer Support & Grievance Contact

If you have any questions, concerns, or need assistance regarding our cancellation and refund process, please reach out to us:

  • Store Name: Good And Grow
  • Email: support@goodandgrow.com / goodandgrow@gmail.com
  • Customer Support Phone: +91 8770050200
  • Registered Address: Prince Colony, Nipaniya Road, Near Star Square, Khajrana, Indore, Madhya Pradesh 452016, India
  • Support Hours: Monday to Saturday: 9:00 AM – 7:00 PM IST